Freway
Customer support over SMS

Get support over text.

Janine answers your questions over SMS. Get help with an order, a return, or anything else, right from your phone.

What you'll receive

  • Support replies

    Answers to your questions

  • Order help

    Questions about an order

  • Returns & refunds

    Help with returns

  • General help

    Anything else you need

Sample message

"Hi, it's Janine from Freway support. Happy to help with your return on order #12345. Your prepaid label is on the way. Anything else I can help with? Reply STOP to opt out, HELP for help."

Customer-service messages only. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Carrier is not liable for delayed or undelivered messages.

Operated by Freway · [email protected]